Data handling
Identify where audio, transcripts and inquiry details are processed and stored.
Before a live deployment, we agree on how your information is handled, who can access it and what the agent should collect.
Discuss your requirementsIdentify where audio, transcripts and inquiry details are processed and stored.
Collect the information required for the agreed administrative task.
Define the services, prices and policies the agent may discuss.
Agree on who can review calls and which requests must reach staff.
Define recording notices, retention, deletion and review responsibilities.
Assess hosting, provider agreements and supported integrations for your business.
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A live agent’s data handling and service commitments depend on the configured infrastructure and providers. Applicable requirements and agreements are assessed for each deployment.
Bring your questions about hosting, recording, access and staff control.